FAQ & Contact

Order Processing Time (1-2 business days)

Once you place your order, our warehouse team will process it within 1–2 business days.

Shipping & Delivery Time (3-6 business days)

After your order has been processed:

1. Pickup: FedEx, USPS (other for LTL or BOL) picks up the package from our warehouse.

2. Delivery Window: Standard delivery takes approximately 3–6 business days (depending on your location and any delays FedEx may encounter).

What Is Rush Processing:

• Same-Day Processing Guarantee: Your order will be fulfilled the same business day if placed before 3:00 PM Arizona Time (AZT).

How Rush Processing Works:

• Standard Orders: Our standard processing time is 1-2 business days. Rush Processing bypasses this standard window.

• Important: Rush Processing is NOT Rush Shipping. The transit time (the time it takes for the carrier to deliver the package) depends entirely on the shipping method you select at checkout. This is not expedited shipping.

• Where To Find Rush: The rush option will be available in the cart and shipping section of the checkout page.

FedEx 2-Day and FedEx Overnight (1-Day) service is available.

How it works:

1. Select at Checkout: The expedited options will be available in the Shipping section of the checkout process for guaranteed delivery within 1 or 2 business days.

2. Cutoff Time: The cutoff time for all expedited shipping is 3:00 PM Arizona Time (AZT). Any expedited orders placed after 3:00 PM AZT will be shipped the following business day. 

Note: The 1-Day and 2-Day options are the only guaranteed delivery methods we offer.Important: Expedited shipping options are not available on weekends. Ex. If the order is placed after the cutoff time on Friday, the first processing day is the following business day.

1. Do you ship internationally?

• Yes, we offer International Shipping to most countries.

2. How do I get a shipping rate?

• Add your desired items to your cart.

• Proceed to checkout as normal.

• The website will automatically calculate the shipping costs, taxes, and fees based on your international location.

• The total calculated rate will be shown before you finalize payment.

3. What if I can't check out?

• If you enter an international address and the website does not allow you to complete checkout, please contact sales@makerflo.com for assistance.

How To Place And Pick-Up Your Order:Place your order online and select in-store pickup at checkout.

• Place Your Order: Complete and pay for your order online through our website.

• Wait for Notification: Wait for the official "Ready for Pickup" email to arrive in your inbox.

• Prepare for Pickup: Bring a valid ID and have your Order Confirmation Email (or the order number) ready.

• Collect Your Order: Visit the shop during our operating hours (9 AM–5 PM, closed 12 PM–1 PM for lunch, Monday - Friday).

Note: We do not have a POS system, nor do we take cash. Please place the order online prior to coming in. You can also walk in and place the order on your mobile device. Walk-in orders placed on your mobile device may take anywhere from 5 to 30 minutes to process, depending on the size of the order.

If the tracking shows delivered, but you can't locate it, follow these steps.

Locating Your Package:

Often, packages marked delivered might show up later. Please allow 2 business days from the "delivered" scan for your package to arrive, as it may have been marked delivered prematurely. If it still hasn't appeared, proceed with the following steps:

1. Confirm the Address: Double-check the delivery address you provided to us against your current location to ensure there are no errors or typos.

2. Search Your Property Thoroughly: Check all entrances, including the front porch, backyard, and side doors. Drivers often leave packages in inconspicuous spots for security.

3. Check Mail Locations: If the carrier was USPS, check your mailbox or any other designated mail lockers for smaller items.

4. Ask Your Household Members: Check with everyone in your home, as someone else may have accepted the package and placed it inside.

5. Check the Office/Package Room: If you live in an apartment or complex, contact the front office or designated package acceptance area.

6. Speak with Neighbors: Ask your immediate neighbors if they mistakenly received the package or accepted the delivery on your behalf.

If all of these steps have been checked, and you are still unable to locate your package, reach out to sales@makerflo.com for further assistance. 

Please follow these steps if you believe your package is lost:

Allow 2 business days: Give the tracking, and delivery process some time. Packages experience delays or tracking updates. It may take a few days to reflect accurate information.

Confirm the address: Double-check the delivery address provided to MakerFlo to ensure accuracy. Make sure it matches your location and there are no errors or typos that could have led to delays or misdelivery.

Check for tracking delays: Verify if there are any delays or disruptions mentioned in the tracking details. Weather conditions or other unforeseen circumstances may impact the delivery timeline.

Contact MakerFlo Crafts: If the package has not shown any updates or has not been delivered after 2 business days past the expected delivery date, reach out to MakerFlo Crafts at sales@makerflo.com with your order number and a brief description of what’s going on. We will initiate an investigation and help get this resolved.

This allows for the possibility of delayed updates and that you have taken the necessary measures before considering the package as lost.

The "Update" status on your tracking number indicates a delay during shipping.

1. Understand the Delay: This status means your package has been temporarily delayed. Common reasons include:

   • Weather issues

   • Damage in transit

   • Misdelivery or being lost

2. Contact the Shipping Carrier First: Once the package leaves our warehouse, it is managed by the shipping carrier. For immediate assistance regarding the delay or location, it's best to contact them directly first.

3. Contact Us If Needed: If the courier is unable to resolve the issue for you, please email us at sales@makerflo.com, and we will look into the matter.

We accept the following forms of payment: 

Debit/Credit Card

Google Pay

Meta Pay

Shop Pay

PayPal

AfterPay

Sezzle

Venmo

How to Request a cancellation:

1. Request a Cancellation: To request an order cancellation, contact us immediately via:

   • Email: sales@makerflo.com

   • In the subject line: Write "Cancel Request Order# 123456"

   • Phone: (623) 263-5399
2. Shipped Orders Cannot Be Canceled: If your order has already shipped, we cannot cancel it. In this case, you will need to follow our Returns Policy for a refund.

3. Company-Initiated Cancellations: We reserve the right to cancel any order at our discretion (e.g., for fraudulent activity, incorrect pricing, or insufficient inventory). If we cancel your order, we will notify you immediately and issue a full refund.

Yes!

1. Download the App: Use the link below that matches your mobile device:

   • Apple Store: https://apps.apple.com/us/app/makerflo-crafts/id1534159078

   • Google Play (Android): https://play.google.com/store/apps/details?id=co.shopney.makerflocrafts

2. Key Benefits: User-friendly interface to:

   • Easily place orders.

   • Get restock notifications directly on your phone.

   • Shop conveniently while on the go!

We are committed to providing the lowest prices and the highest quality items. We also ensure all customers are treated fairly regarding product pricing.

1. Look Out for Sales: We occasionally run sales on specific items, but they are typically short-lived and infrequent.

2. Available discounts: We appreciate our customers and offer FloRewards located in the rewards page (present icon) that offers, discounts, pay with FloRewards, product redemption and other ways to gain new rewards.

3. Stay Informed: The best way to know when sales are happening is to subscribe to our newsletter.

The Build-A-Bundle (BAB) feature allows you to mix and match items to create a custom case order.

1. Qualify for a Discount: When you add 25 items to your bundle, you'll automatically receive a 10% discount on that bundle.

2. Understand Category Rules: All items in a single bundle must belong to the same product category (ex. all sublimation, or all stainless, or all laser blabnks, etc.). You cannot mix different categories, such as sublimation and laser blanks in the same bundle.

Click here to check out the BAB feature: Build-A-Bundle

Buk & Multicase Discounts:

• Competitive discounts for bulk orders—the more you buy, the more you save!

  1. Case Discounts:

     • Save 20% discount on each case.

     • Cases come as-is; no mixing and matching.

  2. Build-A-Bundle (BAB):

     • Mix and match items to create your own case.

     • 10% discount on your custom-built case.

  3. Build-A-Pallet (BAP) Multi-Case Discount:

     • Purchase 25 or more cases to qualify.

     • Save up to 20% off per case.

     • You receive an additional 10% off those already discounted cases.

  For complete details on the Multi-Case Discounts, please visit: Multi-Case Discount Details. https://makerflo.com/collections/build-a-pallet

How to Check Your Tumblers Performance (Ice Test)

The Ice Test is a simple, effective way to check your tumbler's temperature retention and identify possible defects like a broken seal.

1. Purpose: The Ice Test helps determine:

   • How well your tumbler retains temperature.

   • If there are defects, such as a broken seal or other imperfections.

2. How to Perform: For the best way to perform the Ice Test, please watch our instructional video:

Joining Our Community

1. Click the Link: Use the link below to go to our Facebook group page.

   • Link: https://www.facebook.com/groups/2858340494487129/

2. Request to Join: Follow the instructions on the page to request access.

Restocking & New Products Notifications

To be notified about new product releases and inventory restocks, choose one or more of these simple options:

1. Sign up for restock notifications on the product page: Go to the product(s) you're interested in and sign up for the "Email or Text when Available" alert.

2. Join Our Mailing List: Subscribe to our mailing list found at the bottom left of our website.

3. Use the Mobile App: Download the Makerflo App and sign up for Mobile App notifications.

4. Join Our Social Group: Search for "MakerFlo" on Facebook to join our private group.

Missing items in your order

If your order appears incomplete:

1. Search : Before contacting us, please thoroughly search the shipping box, packaging paper, and inside other products & items.

2. Check Inside Cups: Smaller items (glitter or accessories) are often packed inside the cups to protect them. The cup containing the item will be labeled with a sticker.

3. Contact Us: If you are still unable to locate the missing item after thoroughly checking, please email us at sales@makerflo.com, for further resolution.

How to find all availalbe payment options

1. If you don't see all payment options, it's because you started an express checkout OR you are still in the cart section and need to continue further to the "Payment" section.

   1. Skip Express: To see Sezzle or AfterPay, you must avoid the "Express Checkout" or "Shop Pay Quick Checkout" buttons.

   2. Exit Auto-Prompt: If you have a Shop Pay account and it auto-prompts you to enter a code, you need to close or exit that prompt.

   3. Fix an Existing Express Checkout: If you already started the quick checkout:

      • Scroll to the bottom and click "Check out as guest."

      • This brings you to the standard page where you'll find all payment options later in the process.

1. General Return Policy

• Return Window: We accept returns for 30 days from the original delivery date.

• Condition: Items must be unused and in their original, unopened packaging. This includes individual product boxes, which must be free of damage.

• Return Shipping: The buyer pays for return shipping, unless the item was damaged or defective upon arrival.

2. Equipment Returns (Printers, Lasers, Ovens, Presses)

• Opened Equipment: Opened or used equipment is not eligible for return.

• Restocking Fee: All returns of new, unopenedequipment (Printers, Lasers, Ovens, and Heat Presses) are subject to a 15% Restocking Fee.

3. How To Submit a Return

1. Prepare the Item(s): Securely package the item(s) you wish to return.

2. Include Note: Place a note inside the box that clearly states "Return For Refund" and includes your Order Number.

3. Ship To: Send the package using the courier of your choice to the following address:

   MakerFlo, 6100 W Gila Springs Place, Suite 13, Chandler, AZ 85226

4. Processing Refunds

• Once your return is received and inspected, we will initiate your refund.

• Please allow up to 10 business days for the refund to fully process and appear in your account.

We allow 30 days for exchanges for items that are unopened and unused.

1. Return the Item: Follow the instructions on our Return Policy page to return the item(s) you wish to exchange.

2. Ship the Return: Drop the package off with your chosen carrier. (You pay for the return shipping.)

3. Notify Us: Once the package is shipped, email sales@makerflo.com and attach the drop-off receipt you received from the carrier.

4. Place New Order: We will process a refund for your returned items. You can then place a new order for the items you originally wanted.

If you own a business and have a Resale Certificate, you can make your account tax-exempt.

1. Submit the Form: Click https://makerflo.com/pages/resale-certificates and submit both forms using the specific instructions provided on our website.

2. Upload your Official State Certificate: Ensure that your official state certificate is uploaded. If anything other then the official state certificate is uploaded, the exemption will not be processed and we will reach out requesting the official certificate. We cannot accept any other forms.

3. Upload Makerflo's form: In addition to your official state certification, we also require our Makerflo resale form. Follow the instructions on the Resale page to ensure the correct form for your state is submitted.

4. Please allow 24-48 business hours for your account to be updated and become tax-exempt.

1. Redeeming Your eGift Cards

• How to Use: Enter the unique gift card code at checkout. The code is not case-sensitive.

• What it Covers: The balance is applied to the total order value, including taxes and shipping fees.

• Using the Balance: A gift card holds a balance that can be spent across multiple separate orders.

• Insufficient Balance: If the gift card balance is less than the total order cost, you will be prompted to select a second payment method for the remaining balance before completing your purchase.

2. General Gift Card Policies

• Gift cards do not expire.

• Gift card purchases are final sale and cannot be returned for cash.

• Gift cards cannot be used to purchase other gift cards.

3. Earning Flo Rewards Points

• Purchasing the Card: You do not earn Flo Rewards points when initially buying the gift card.

• Redeeming the Card: Flo Rewards points are earned by the recipient when they use the gift card to make a purchase. Points are issued at the time of redemption, not purchase.

MakerFlo Gift Cards can be purchased here: https://makerflocrafts.com/products/gift-card?_pos=1&_sid=8977a1cb5&_ss=r&variant=30936389746754

1. What is FloPoxy?

• FloPoxy is MakerFlo's brand of fast-set epoxy resin.

• It is a two-part kit, including one bottle of Resin and one bottle of Hardener.

2. What can I use FloPoxy for?

• Creating epoxy tumblers.

• Epoxy coating wood products.

• A wide variety of other crafting projects.

3. Key Features:

• Available in four different sizes.

• Features self-leveling technology.

• It is easy to handle and ideal for crafting projects.

4. Resources:

• View FloPoxy Product: https://makerflo.com/products/flopoxy-epoxy-resin-hardener?_pos=1&_sid=08efbedad&_ss=r

• FloPoxy How-To Guide: https://makerflo.com/blogs/craft-library/how-to-use-epoxy-resin-complete-guide-crafters?_pos=1&_sid=8180b7c6f&_ss=r

1. Don't Be Discouraged:

   • It is completely normal to feel nervous when trying a new technique.

   • MakerFlo Crafts is committed to helping you succeed from start to finish.

2. Get Personalized Help:

   • If you have any questions, big or small, please email us directly.

   • Email: Send your questions to sales@makerflo.com.

   • Our team will happily answer your questions and guide you through your project.

To start your sublimation hobby or business, you will need the following core supplies:

1. Printer & Ink:

   • Sublimation Printer

   • Sublimation Ink (must be used in the printer)

2. Heat Application Equipment:

   • Convection Oven or Heat Press (flat press, mug press, etc.)

3. Transfer Materials:

   • Sublimation Paper

   • Heat Tape or Shrink Wrap (to secure the design)

4. Safety & Blanks:

   • Heat-Resistant Glove (for handling hot items)

   • Sublimation-Coated Items (tumblers, pen chambers, etc.)

We offer a variety of Sublimation Kits that contain everything you need to start your sublimation projects immediately.

• Perfect For:

  • Small business owners.

  • Makers starting sublimation for the very first time.

• Benefits: Avoid shopping at multiple stores—our kits include all necessary supplies to get you started on your sublimation journey today!

1. Click here to view all of our Sublimation Kits: https://makerflocrafts.com/search?type=product&q=sublimation+bundle

1. Convection Oven Instructions

All of our sublimation products are recommended for use with a convection oven.

• Temperature: 375°F

• Time: 6 minutes total.

• Rotation: Turn the product every 3 minutes for even heat distribution if the tumbler is lying down.

• Adjustment Note: Adjust temperature based on your oven's performance (lower temperature for hot-running ovens, higher for cool-running ovens).

• Makerflo Oven: Use Hot Air

2. Heat Press Instructions (Mug/Tumbler Press)

If you are using a dedicated heat press, use the following guidelines:

• Temperature: 360°F – 365°F

• Time: 40 seconds.

• Rotation: If the cup needs full coverage, rotate it and repeat the 40-second press until all areas are sublimated.

1. Makerflos recommended printers

We highly recommend the following Epson SureColor printers for all your sublimation needs:

• Epson F170 Sublimation Printer: Excellent for desktop use and smaller projects.

• Epson F570 Sublimation Printer: Ideal for larger volume and wide-format printing.

2. Why do you recommend these models?

Both the Epson F170 and F570 are great for beginners and professionals because they are:

• Easy to Set Up: They are designed for a smooth, simple setup process.

• Ready to Use: Both printers come fully equipped with sublimation inks and user guides.

3. Where can I view these printers and learn how to start?

1. Sublimation Ink:

   • We offer individual bottles of Epson Sublimation Ink. 
     Click here to view the Epson Inks: Epson Sublimation Ink

   • We also sell a convenient pack of 4 CMYK ink bottles.
     https://makerflo.com/products/epson-r-sublimation-ink-bottle-4-pack-cmyk-140ml-bottles?_pos=1&_sid=beba6b9a4&_ss=r

2. Maintenance Tanks:

   • We carry the necessary Maintenance Tanks for your Epson F170 and F570 printers to ensure they remain in optimal condition.
     Click here to view the Epson Maintenance Tanks: Maintenance Tank For Epson F170 and F570 Sublimation Printer

Troubleshooting Faded or Inconsistent Sublimation

If your sublimation colors are faded or the transfer is inconsistent, follow these simple steps:

1. Check Heat Tape Application:

   • Use a sufficient amount of heat tape.

   • Ensure the sublimation paper is wrapped very tightly and is snug against the cup surface. The tape must secure the paper tightly.

2. Verify Baking Temperature:

   • Use a separate thermometer placed inside the oven for an accurate reading (do not rely on the oven dial).

   • Confirm your oven is reaching the recommended temperature of approximately 375 degrees Fahrenheit.

3. Adjust Baking Time and Rotation:

   • Bake the cup for a total of 6 minutes.

   • Rotate the cup every 2 minutes to ensure even heat distribution.

Chipping and Cracking PaintWhy is the coating on my sublimation mugs or tumblers chipping, cracking, or forming bubbles after baking?

This issue is typically caused by uneven or excessive heat exposure.

1. Overheating: The sublimation coating is not designed to withstand very high heat for extended periods. Baking cups for too long is the most common cause of coating failure.

2. Lack of Rotation: Failure to rotate the mugs or tumblers every 2 minutes during the bake cycle causes heat to concentrate on one area.

   • Localized heat buildup weakens the paint.

   • This focused heat concentration leads to cracking, chipping, or bubbling on the surface.

Troubleshooting:

If your sublimation paper is sticking to your blanks (cups or tumblers) after pressing, several factors related to heat, time, and pressure may be the cause.

Causes:

1. Over-Baking/High Heat:

   • Baking the cup for too long can cause the protective polyurethane coating (paint) to soften excessively, leading the paper to fuse with the surface.

2. Premature Removal:

   • Removing the paper while the cup is still hot increases the chance of the paper sticking or tearing. Allow the cup to cool significantly before peeling.

3. Excessive Pressure (Presses Only):

   • If using a mug or tumbler press, too much pressure combined with the correct time and temperature can force the paper fibers into the softened coating.

How to Fix:

If the sublimation paper is stuck to your cup:

• Use Water: Apply water (or submerge the cup in warm water).

• Gently Rub: Allow the water to soften the paper, then gently rub it to peel it away. The paper will often come right off once water is applied.

Small dots on your finished product are typically caused by excess moisture trapped in the substrate coating. Pre-pressing your blank is the solution.

Pre-Pressing Instructions (Oven Method)

1. Prep the Substrate: Place the sublimation tumbler (with no paper or design on it) inside your oven.

2. Bake Time: Bake for approximately 40 seconds to 1 minute.

3. Cool Down: Remove the tumbler and allow it to cool down completely.

4. Sublimate: Apply your transfer paper and continue with the standard sublimation process.

Pre-Pressing Instructions (Press Method)

1. Wrap: Wrap your tumbler entirely in parchment paper.

2. Press: Place the wrapped tumbler in your press and pre-press it for a short duration.

3. Cool Down: Remove the tumbler and allow it to cool down completely.

4. Sublimate: Apply your transfer paper and continue with the standard sublimation process.

1. Removing Shrink Wrap

Removing the shrink wrap requires speed and caution to prevent sticking.

1. Wear Gloves: Always wear heat-resistant gloves, as the tumbler must be handled while still hot right out of the oven.

2. Peel Slowly: Gently and slowly peel the shrink wrap off the tumbler.

3. Why Slow? Shrink wrap is plastic and melts during heating. If removed too quickly while the cup is cooling, the molten plastic can adhere strongly to the tumbler coating and cause residue.

2. Using Making Tape (Alternative/Supplement)

If you use tape for securing your design, only use the recommended type to prevent damage:

• Use white masking tape only.

• White masking tape has less aggressive adhesive, which reduces the chance of residue being left on the sublimation coating.

• If any tape residue remains on the coating, clean it off gently using rubbing alcohol.

Printer Overview

The Epson F170 Sublimation Printer is the ideal choice for:

• Beginners starting their sublimation journey.

• Small business owners are looking for a dedicated, reliable machine.

Key Investment Benefits

Key Investment Benefits

1. Budget-Friendly: Priced affordably for easy entry into the market.

2. Ease of Use: Very simple to set up and operate.

3. Eco-Friendly: Designed with environmental considerations.

4. Cost-Effective Ink: Replacement ink bottles are significantly cheaper than those of many competitor models.

5. Compact Size: The printer is small and does not require a large workspace.

6. High Performance: Features high print resolution and good print size capabilities.

7. Compatibility: Works seamlessly with both Windows and Mac operating systems. (Not compatible with Chrome laptops, Cellular devices, or iPads)

F170 Workable Dimensions

Maximum Paper Sizes

• The maximum width the printer can accept is 8.5 inches.

1. Using a Paper Roll

• Workable Dimensions: 8.5″ x 47.2″ (width x length).

2. Using Individual Sheets

• Minimum Sheet Size: 8.5″ x 11″ (Letter size).

• Maximum Sheet Size: 8.5" x 14" (Legal Size)

The Epson SureColor F170 and F570 includes a 1-year manufacturer's warranty. All warranty claims are processed directly through Epson, not MakerFlo.

1. Filing a Warranty Claim

To file a warranty claim, please follow these steps:

1. Contact Epson: Call the Epson Customer Service line at (562) 276-7272.

2. Locate Serial Number: Have your printer's serial number ready.

   • F170: Located on the label on the back of the printer, near or below the barcode.

   • 570: On a sticker on the back of the printer, near or below a barcode.

3. Provide Proof of Purchase: Have your original MakerFlo invoice available.

   • This invoice can be found in your MakerFlo order history within the account used for the purchase.

2. Important Warranty Note

• MakerFlo does not fulfill printer warranties. All warranty support must be requested directly through Epson.

1. Required Ink

• It is required to use only specific Epson Sublimation Ink for your Epson F170 Printer.

• This ink is specially formulated to work with the F170 hardware and printhead.

2. Quality Assurance

• Using genuine Epson Ink ensures the highest print quality and brightness.

• Non-Epson inks may result in prints that are blurry, dull, or poor quality.

3. Warranty Warning

• Important! Using non-Epson ink will void your printer's warranty.

4. Purchase Ink

• Click here to view the Epson Inks: https://makerflocrafts.com/products/epson-r-sublimation-inks?_pos=1&_sid=1c158b12b&_ss=r&variant=40138431987778

Can I use regular paper in my sublimation printer?

The short answer is: Yes and No.

1. Non-Sublimation Use (Printing Guides, etc.):

   • Yes, you can use regular paper if you are printing something for non-sublimating purposes (e.g., printing instructions or templates).

2. Sublimation Use (Transferring Designs):

   • No, you must use sublimation paper.

   • Sublimation paper is specifically manufactured with a coating designed to release the ink effectively onto sublimation-coated blanks.

View Sublimation Paper Here: https://makerflocrafts.com/products/makerflo-sublimation-paper?_pos=1&_sid=222916ce5&_ss=r&variant=40049005559874

If you notice your print quality is uneven, too light, too dark, or has lines (banding), follow these steps:

1. Printer Maintenance Checks

1. Run a Nozzle Check: Check for clogged printhead nozzles.

2. Clean Print Head: If nozzles are clogged, clean the print head. If clogs persist after three cleanings, run a Power Cleaning.

3. Flush Ink Tubes: If clogs persist after Power Cleaning, flush the ink tubes.

4. Perform Quality Adjustment: Complete a print quality adjustment procedure.

5. Check Ink Levels: Visually confirm all ink tanks are sufficiently filled and refill any low tanks.

6. Shake Ink Bottles: Shake the ink bottles before filling the tanks.

7. Check Expiration: Use ink bottles before the expiration date on the package.

2. Media and Printer Settings

1. Inspect Paper: Ensure the paper is not wrinkled, folded, or bent, and meets product specifications.

2. Verify Paper Type: Confirm the Paper Type setting selected in the printer driver exactly matches the paper loaded.

3. Check Quality Setting: Review the quality setting in the printer driver; faster printing methods may reduce quality.

3. Enviromental and Software Checks

1. Close Covers: Ensure all printer covers are fully closed during printing.

2. Prevent Dust: Keep printer covers closed when not loading media to prevent dust buildup.

3. Enable Color Management: Ensure color management is enabled either in your software application or in the printer driver.

4. Manage Color Expectations: Remember that printed colors and screen colors (monitors) rarely match exactly, as they use different color systems.

How Shop Pay Installments Work

1. Shop Pay offers you the choice to pay the full amount now or to use the "Pay Later" installment option at checkout.

2. The installment option splits your purchase into 4 equal payments.

3. Payments are automatically debited every two weeks (biweekly).

4. There is 0% APR interest applied to the installments.

5. There are no hidden fees or late fees.

6. Checking your eligibility to use Shop Pay Installments will not impact your credit score.

7. Credit Reporting: Affirm does not report to credit bureaus for payments made through Shop Pay Installments.

Payment Schedule

• Your first payment is typically due 2 weeks after your purchase date.

• In some instances, your first payment may be due at the time you make your purchase.

The following payment methods are accepted when using the installment option on Shop Pay:

• Debit cards

• Credit cards

Late Fees

1. Late Fees:

   • There are no late fees assessed if you miss a scheduled payment.

If you make a return on an order paid for using Shop Pay Installments, here is how the refund is processed:

1. Refund Processing Time:

   • The refunded amount will be returned to your original payment method (the card used for the installments) within 3–10 business days.

   • Your remaining purchase balance in Shop Pay will be updated accordingly.

2. Refund is LESS Than Total Balance:

   • The refund may not lower the amount of your next scheduled installment payment.

   • Instead, you can expect:

     • Fewer future payments, OR

     • A smaller final payment, OR

     • A combination of both.

3. Refund is MORE Than Total Balance:

   • If the refund exceeds the outstanding balance of your purchase:

     • The difference will be returned to your original payment method within 3–10 business days.

1. Managing Account Settings

• You can manage all of your account settings, saved payment methods, and shipping addresses through the official Shop portal.

2. Accessing the Shop Portal

• To access your settings, click the following link: [Shop portal link] (Please insert the specific Shop portal link here.)

3. Additional Support

• For more detailed questions about how Shop Pay works, you can view their comprehensive article about the service: Shop Pay Help Article https://help.shop.app/en/shop/shop-pay
  Using Shop Pay https://help.shop.app/en/shop/shop-pay/overview

• Eligibility and approval for all Shop Pay Installments plans are managed entirely by Shop Pay and Affirm.

• MakerFlo Crafts has no control over the approval or rejection process.

• If your payment was rejected, you should receive a separate email directly from Affirm detailing the specific reasons for the rejection.

If you have additional questions regarding our payment and shopping services, please refer to the resources below:

1. Installment Payments (Affirm/Shop Pay Installments):

   • For questions about the payment plan or billing details, visit: shop.affirm.com/help

2. Shop Pay / Shop App:

   • For questions about using the Shop Pay feature or the Shop App itself, visit: shop.app/help/shop-pay

What is Sezzle?

• Sezzle is an interest-free payment solution that allows you to purchase items now and pay for them over time.

How Does Sezzle Work?

1. Downpayment: You pay 25% of your order total up-front (your first installment).

2. Installments: The remaining balance is divided into three equal payments.

3. Schedule: Each remaining installment is due two weeks apart.

4. No Fees: As long as payments are made on time, there are no interest, up-front, or hidden fees.

Fulfillment:

• When you place your order, Sezzle pays the merchant the full order amount immediately.

• Your order is processed and shipped by the merchant within their normal shipping and processing times (this is not layaway).

Using Sezzle at Checkout:

1. Shop at a merchant that offers Sezzle.

2. Select "Sezzle" as your payment method during checkout.

3. Sezzle will guide you through the quick approval process.

Credit & Fees:

• Sezzle only performs a soft credit check (soft inquiry), which does not negatively affect your credit score.

• The only fees charged are for failed payments or if you adjust your payment dates more than once per order.

Requirements to Get Started:

1. Be 18 years of age or older.

2. Have a working US or Canadian phone number that can receive texts.

3. Have a working email address.

4. Have a non-prepaid payment method available (bank account, debit card, or credit card).

5. To sign up, visit: https://sezzle.com/signup

• Standard Sezzle Accounts: Sezzle does not currently report account activity (payments or usage) to any credit bureaus for users who are not enrolled in Sezzle Up.

• Sezzle Up Accounts: Sezzle Up is an upgraded account option designed with a feature to help build your credit.

• Benefits of Sezzle Up: Enrollment provides access to credit-building features, access to your spending limit, and exclusive in-app merchants.

Sezzle does not use fixed, pre-set spending limits. Your purchasing power is evaluated by their automated system every time you attempt a purchase.

1. How Your Limit is Determined 

Your approval and potential purchasing power are based on several factors:

• How long you have been a Sezzle shopper.

• The information provided during sign-up (soft credit check).

• Your complete Sezzle order history and repayment reliability.

2. Increasing Your Purchasing Power

• Placing Smaller Orders: If an order is declined, placing and successfully repaying smaller orders over time can increase your purchasing power.

• Sezzle Up (US Shoppers Only): US customers can sign up for the free Sezzle Up upgrade. This grants access to:

  • Viewing your current purchasing limit.

  • A one-time limit increase opportunity.

  • Exclusive in-app merchants and the option to build credit.

3. How to Join Sezzle Up

• Log in to your Sezzle dashboard.

• Follow the instructions provided there to join Sezzle Up.

Troubleshooting & Approval Tips

1. General Account Checks

• Verify Account Information: Ensure all details (name, address, birthdate) are accurate. Errors can lead to automatic declines.

• Double-Check Payment Method: Confirm a valid, non-expired payment method is attached to your account and has sufficient funds available.

• Resolve Failed Payments: Pay off any existing failed payments immediately, as these will block new orders.

• Pay Off Existing Orders: Paying off existing unpaid orders early can increase your chances of being approved for a new purchase.

2. Increase Approval Chances

• Lower Your Order Amount: First-time shoppers are often approved for smaller purchases (typically around $50–$100). Approval limits usually increase as you successfully pay off smaller orders on time.

• Join Sezzle Up (US Shoppers):

  • If you are a U.S. shopper who has fully paid off an order, you can sign up for Sezzle Up.

  • Find the "Join Now" option on your Sezzle dashboard.

  • Benefits of Sezzle Up: Provides a limit boost, allows you to view your limit, grants access to exclusive merchants, and offers the opportunity to build credit through monthly credit reporting.

To streamline account changes, log into your Sezzle account using a web browser (the Sezzle app may not support all changes).

1. .Changing Personal Information (Email, Phone, Address)

• Navigate to the "Personal Information" page in your account.

• You can update your:

  • Email address

  • Phone number

  • Billing address

• Important: Changing your billing address in Sezzle does not change the shipping address for an existing order. Contact the merchant directly to change a shipping address.

• Learn more about changing your phone number [here]. (Note: Link must be provided by the original source.)

2. Changing Your Name

• To update the name on your account, you must contact Sezzle directly.

• Use the "Submit a Request" button on their webpage.

• Be prepared to provide official documentation of your name change for verification.

3. Changing Your Payment Method

• Review the accepted methods and instructions by [clicking here]. (Note: Link must be provided by the original source.)

4. Customizing Notification Settings

• Navigate to the "Notifications" page.

• Use the icons provided to toggle email and text notifications on or off.

5. Rescheduling a Payment Date.

• To learn more about rescheduling a payment, please [click here]. (Note: Link must be provided by the original source.)

Using Sezzle and AfterPay

MakerFlo Crafts offers third-party payment options through Sezzle and AfterPay, integrated into our checkout process.

1. How to Use Them:

   • In the payment options section, (during checkout) select either Sezzle or AfterPay.

   • Follow the directions to complete your purchase using the chosen service.

   • You can sign up for an account with either service at any time during checkout if you don't already have one.

2. Important Disclaimer:

   • Sezzle and AfterPay are third-party entities.

   • MakerFlo Crafts is not extending credit.

   • Direct all questions regarding payments, account limits, or terms to Sezzle or AfterPay.

3. Learn More:

   • How Sezzle Works: https://sezzle.com/how-it-works

   • How AfterPay Works: https://www.afterpay.com/go-after-it

NoFraud is a fraud prevention service used by eCommerce businesses.

• Purpose: NoFraud screens online transactions for risk.

• Function: The service alerts businesses if a transaction is identified as high-risk for fraudulent activity.

• Protection: This process helps:

  • Protect consumers from unauthorized credit card use.

  • Protect businesses from costly fraud chargebacks.

Understanding Your Order Verification (NoFraud/Makerflo)

You received a verification request from NoFraud or the MakerFlo verification team because your recent transaction displayed irregular shopping characteristics or elevated risk.

This verification is a standard security step used to:

• Confirm that the transaction was made by the authorized cardholder.

• Protect you from potential fraud or unauthorized purchases.

We require your cooperation to confirm the purchase so we can proceed with processing and shipping your order.

Flagged and Cancelled Orders

• If you receive an email notifying you that your order has been canceled due to a security flag, follow these steps:

  1. Contact NoFraud: Email the dedicated validation team at myorder@nofraud.com.

  2. Subject Line: Place your Order Number in the subject line of the email.

  3. Validation: NoFraud will assist you with validating your identity and order details.

  4. Reorder: Once validation is complete, you must place your order again on our website.

What happens after you confirm the transaction?

• After you confirm the transaction, no further action is required from you.

• Your order will be immediately released for processing.

Providing additional information

• If a fraud analyst contacts you to request additional information, you are required to provide that additional information in order to proceed with the transaction.

• If you are contacted, please provide the requested information. Once your response is received, your order will be released for processing.

If you have confirmed that a transaction was not made by you or anyone with access to your payment account, please follow these immediate steps:

1. Contact Your Bank: Immediately call your credit card company or payment provider (e.g., PayPal, etc.).

2. Report Compromise: Inform them that your card or account has been compromised due to unauthorized activity.

3. Review Activity: Review all recent transactions on your account for any other potential fraudulent activity.

4. Card Status: Your financial institution will typically place a hold on the compromised card and issue a new one for future use.

5. Notify Us: Once you contact us after reporting the fraudulent activity with your financial institution, we will cancel the order and provide a refund if it has not been shipped out yet. If the order has been shipped out, still contact sales@makerflo.com for further resolution.