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Order Processing Time (1-2 business days)

Once you place your order, our warehouse team will process it within 1–2 business days.

Shipping & Delivery Time (3-6 business days)

After your order has been processed:

  1. Pickup: FedEx, USPS (other for LTL or BOL) picks up the package from our warehouse.

  2. Delivery Window: Standard delivery takes approximately 3–6 business days (depending on your location and any delays FedEx may encounter).

What Is Rush Processing:

  • Same-Day Processing Guarantee: Your order will be fulfilled the same business day if placed before 3:00 PM Arizona Time (AZT).

How Rush Processing Works:

  • Standard Orders: Our standard processing time is 1-2 business days. Rush Processing bypasses this standard window.

  • Important: Rush Processing is NOT Rush Shipping. The transit time (the time it takes for the carrier to deliver the package) depends entirely on the shipping method you select at checkout. This is not expedited shipping.

  • Where To Find Rush: The rush option will be available in the cart and shipping section of the checkout page.

FedEx 2-Day and FedEx Overnight (1-Day) service is available.

How it works:

  1. Select at Checkout: The expedited options will be available in the Shipping section of the checkout process for guaranteed delivery within 1 or 2 business days.

  2. Cutoff Time: The cutoff time for all expedited shipping is 3:00 PM Arizona Time (AZT). Any expedited orders placed after 3:00 PM AZT will be shipped the following business day. 

Note: The 1-Day and 2-Day options are the only guaranteed delivery methods we offer.Important: Expedited shipping options are not available on weekends. Ex. If the order is placed after the cutoff time on Friday, the first processing day is the following business day.

Determining the shipping cost, duties, and taxes for your location:

  1. Add all desired items to your cart.

  2. Proceed to checkout.

  3. The website will automatically calculate all costs based on your international shipping address and display the final rate before you pay.

If you enter your international address and the system does not allow you to complete checkout, please contact us at sales@makerflo.com, and we will look into a solution.

How To Place And Pick-Up Your Order:Place your order online and select in-store pickup at checkout.

  • Place Your Order: Complete and pay for your order online through our website.

  • Wait for Notification: Wait for the official "Ready for Pickup" email to arrive in your inbox.

  • Prepare for Pickup: Bring a valid ID and have your Order Confirmation Email (or the order number) ready.

  • Collect Your Order: Visit the shop during our operating hours (9 AM–5 PM, closed 12 PM–1 PM for lunch, Monday - Friday).

Note: We do not have a POS system, nor do we take cash. Please place the order online prior to coming in. You can also walk in and place the order on your mobile device. Walk-in orders placed on your mobile device may take anywhere from 5 to 30 minutes to process, depending on the size of the order.

If the tracking shows delivered, but you can't locate it, follow these steps.

Locating Your Package:

Often, packages marked delivered might show up later. Please allow 2 business days from the "delivered" scan for your package to arrive, as it may have been marked delivered prematurely. If it still hasn't appeared, proceed with the following steps:

  1. Confirm the Address: Double-check the delivery address you provided to us against your current location to ensure there are no errors or typos.

  2. Search Your Property Thoroughly: Check all entrances, including the front porch, backyard, and side doors. Drivers often leave packages in inconspicuous spots for security.

  3. Check Mail Locations: If the carrier was USPS, check your mailbox or any other designated mail lockers for smaller items.

  4. Ask Your Household Members: Check with everyone in your home, as someone else may have accepted the package and placed it inside.

  5. Check the Office/Package Room: If you live in an apartment or complex, contact the front office or designated package acceptance area.

  6. Speak with Neighbors: Ask your immediate neighbors if they mistakenly received the package or accepted the delivery on your behalf.

If all of these steps have been checked, and you are still unable to locate your package, reach out to sales@makerflo.com for further assistance. 

Please follow these steps if you believe your package is lost:

Allow 2 business days: Give the tracking, and delivery process some time. Packages experience delays or tracking updates. It may take a few days to reflect accurate information.

Confirm the address: Double-check the delivery address provided to MakerFlo to ensure accuracy. Make sure it matches your location and there are no errors or typos that could have led to delays or misdelivery.

Check for tracking delays: Verify if there are any delays or disruptions mentioned in the tracking details. Weather conditions or other unforeseen circumstances may impact the delivery timeline.

Contact MakerFlo Crafts: If the package has not shown any updates or has not been delivered after 2 business days past the expected delivery date, reach out to MakerFlo Crafts at sales@makerflo.com with your order number and a brief description of what’s going on. We will initiate an investigation and help get this resolved.

This allows for the possibility of delayed updates and that you have taken the necessary measures before considering the package as lost.

The "Update" status on your tracking number indicates a delay during shipping.

  1. Understand the Delay: This status means your package has been temporarily delayed. Common reasons include:

    • Weather issues

    • Damage in transit

    • Misdelivery or being lost

  2. Contact the Shipping Carrier First: Once the package leaves our warehouse, it is managed by the shipping carrier. For immediate assistance regarding the delay or location, it's best to contact them directly first.

  3. Contact Us If Needed: If the courier is unable to resolve the issue for you, please email us at sales@makerflo.com, and we will look into the matter.

We accept the following forms of payment: 

Debit/Credit Card

Google Pay

Meta Pay

Shop Pay

PayPal

AfterPay

Sezzle

Venmo

 

How to Request a cancellation:

  1. Request a Cancellation: To request an order cancellation, contact us immediately via:

    • Email: sales@makerflo.com

    • In the subject line: Write "Cancel Request Order# 123456"

    • Phone: (623) 263-5399
  2. Shipped Orders Cannot Be Canceled: If your order has already shipped, we cannot cancel it. In this case, you will need to follow our Returns Policy for a refund.

  3. Company-Initiated Cancellations: We reserve the right to cancel any order at our discretion (e.g., for fraudulent activity, incorrect pricing, or insufficient inventory). If we cancel your order, we will notify you immediately and issue a full refund.

Yes!

  1. Download the App: Use the link below that matches your mobile device:

    • Apple Store: https://apps.apple.com/us/app/makerflo-crafts/id1534159078

    • Google Play (Android): https://play.google.com/store/apps/details?id=co.shopney.makerflocrafts

  2. Key Benefits: User-friendly interface to:

    • Easily place orders.

    • Get restock notifications directly on your phone.

    • Shop conveniently while on the go!

We are committed to providing the lowest prices and the highest quality items. We also ensure all customers are treated fairly regarding product pricing.

  1. Look Out for Sales: We occasionally run sales on specific items, but they are typically short-lived and infrequent.

  2. Available discounts: We appreciate our customers and offer FloRewards located in the rewards page (present icon) that offers, discounts, pay with FloRewards, product redemption and other ways to gain new rewards.

  3. Stay Informed: The best way to know when sales are happening is to subscribe to our newsletter.

The Build-A-Bundle (BAB) feature allows you to mix and match items to create a custom case order.

  1. Qualify for a Discount: When you add 25 items to your bundle, you'll automatically receive a 10% discount on that bundle.

  2. Understand Category Rules: All items in a single bundle must belong to the same product category (ex. all sublimation, or all stainless, or all laser blabnks, etc.). You cannot mix different categories, such as sublimation and laser blanks in the same bundle.

Click here to check out the BAB feature: Build-A-Bundle

Buk & Multicase Discounts:

  • Competitive discounts for bulk orders—the more you buy, the more you save!

    1. Case Discounts:

      • Save 20% discount on each case.

      • Cases come as-is; no mixing and matching.

    2. Build-A-Bundle (BAB):

      • Mix and match items to create your own case.

      • 10% discount on your custom-built case.

    3. Build-A-Pallet (BAP) Multi-Case Discount:

      • Purchase 25 or more cases to qualify.

      • Save up to 20% off per case.

      • You receive an additional 10% off those already discounted cases.

    For complete details on the Multi-Case Discounts, please visit: Multi-Case Discount Details. https://makerflo.com/collections/build-a-pallet

How to Check Your Tumblers Performance (Ice Test)

The Ice Test is a simple, effective way to check your tumbler's temperature retention and identify possible defects like a broken seal.

  1. Purpose: The Ice Test helps determine:

    • How well your tumbler retains temperature.

    • If there are defects, such as a broken seal or other imperfections.

  2. How to Perform: For the best way to perform the Ice Test, please watch our instructional video:


Using Sezzle and AfterPay

MakerFlo Crafts offers third-party payment options through Sezzle and AfterPay, integrated into our checkout process.

  1. How to Use Them:

    • In the payment options section, (during checkout) select either Sezzle or AfterPay.

    • Follow the directions to complete your purchase using the chosen service.

    • You can sign up for an account with either service at any time during checkout if you don't already have one.

  2. Important Disclaimer:

    • Sezzle and AfterPay are third-party entities.

    • MakerFlo Crafts is not extending credit.

    • Direct all questions regarding payments, account limits, or terms to Sezzle or AfterPay.

  3. Learn More:

Joining Our Community

  1. Click the Link: Use the link below to go to our Facebook group page.

    • Link: https://www.facebook.com/groups/2858340494487129/

  2. Request to Join: Follow the instructions on the page to request access.

Restocking & New Products Notifications

To be notified about new product releases and inventory restocks, choose one or more of these simple options:

  1. Sign up for restock notifications on the product page: Go to the product(s) you're interested in and sign up for the "Email or Text when Available" alert.

  2. Join Our Mailing List: Subscribe to our mailing list found at the bottom left of our website.

  3. Use the Mobile App: Download the Makerflo App and sign up for Mobile App notifications.

  4. Join Our Social Group: Search for "MakerFlo" on Facebook to join our private group.

Missing items in your order

If your order appears incomplete:

  1. Search : Before contacting us, please thoroughly search the shipping box, packaging paper, and inside other products & items.

  2. Check Inside Cups: Smaller items (glitter or accessories) are often packed inside the cups to protect them. The cup containing the item will be labeled with a sticker.

  3. Contact Us: If you are still unable to locate the missing item after thoroughly checking, please email us at sales@makerflo.com, for further resolution.

How to find all availalbe payment options

  1. If you don't see all payment options, it's because you started an express checkout OR you are still in the cart section and need to continue further to the "Payment" section.

    1. Skip Express: To see Sezzle or AfterPay, you must avoid the "Express Checkout" or "Shop Pay Quick Checkout" buttons.

    2. Exit Auto-Prompt: If you have a Shop Pay account and it auto-prompts you to enter a code, you need to close or exit that prompt.

    3. Fix an Existing Express Checkout: If you already started the quick checkout:

      • Scroll to the bottom and click "Check out as guest."

      • This brings you to the standard page where you'll find all payment options later in the process.

1. General Return Policy

  • Return Window: We accept returns for 30 days from the original delivery date.

  • Condition: Items must be unused and in their original, unopened packaging. This includes individual product boxes, which must be free of damage.

  • Return Shipping: The buyer pays for return shipping, unless the item was damaged or defective upon arrival.

 

2. Equipment Returns (Printers, Lasers, Ovens, Presses)

  • Opened Equipment: Opened or used equipment is not eligible for return.

  • Restocking Fee: All returns of new, unopenedequipment (Printers, Lasers, Ovens, and Heat Presses) are subject to a 15% Restocking Fee.

 

3. How To Submit a Return

  1. Prepare the Item(s): Securely package the item(s) you wish to return.

  2. Include Note: Place a note inside the box that clearly states "Return For Refund" and includes your Order Number.

  3. Ship To: Send the package using the courier of your choice to the following address:

    MakerFlo, 6100 W Gila Springs Place, Suite 13, Chandler, AZ 85226

 

4. Processing Refunds

  • Once your return is received and inspected, we will initiate your refund.

  • Please allow up to 10 business days for the refund to fully process and appear in your account.

We allow 30 days for exchanges for items that are unopened and unused.

  1. Return the Item: Follow the instructions on our Return Policy page to return the item(s) you wish to exchange.

  2. Ship the Return: Drop the package off with your chosen carrier. (You pay for the return shipping.)

  3. Notify Us: Once the package is shipped, email sales@makerflo.com and attach the drop-off receipt you received from the carrier.

  4. Place New Order: We will process a refund for your returned items. You can then place a new order for the items you originally wanted.

If you own a business and have a Resale Certificate, you can make your account tax-exempt.

  1. Submit the Form: Click https://makerflo.com/pages/resale-certificates and submit both forms using the specific instructions provided on our website.

  2. Upload your Official State Certificate: Ensure that your official state certificate is uploaded. If anything other then the official state certificate is uploaded, the exemption will not be processed and we will reach out requesting the official certificate. We cannot accept any other forms.

  3. Upload Makerflo's form: In addition to your official state certification, we also require our Makerflo resale form. Follow the instructions on the Resale page to ensure the correct form for your state is submitted.

  4. Please allow 24-48 business hours for your account to be updated and become tax-exempt.

1. Redeeming Your eGift Cards

  • How to Use: Enter the unique gift card code at checkout. The code is not case-sensitive.

  • What it Covers: The balance is applied to the total order value, including taxes and shipping fees.

  • Using the Balance: A gift card holds a balance that can be spent across multiple separate orders.

  • Insufficient Balance: If the gift card balance is less than the total order cost, you will be prompted to select a second payment method for the remaining balance before completing your purchase.

 

2. General Gift Card Policies

  • Gift cards do not expire.

  • Gift card purchases are final sale and cannot be returned for cash.

  • Gift cards cannot be used to purchase other gift cards.

 

3. Earning Flo Rewards Points

  • Purchasing the Card: You do not earn Flo Rewards points when initially buying the gift card.

  • Redeeming the Card: Flo Rewards points are earned by the recipient when they use the gift card to make a purchase. Points are issued at the time of redemption, not purchase.

MakerFlo Gift Cards can be purchased here: https://makerflocrafts.com/products/gift-card?_pos=1&_sid=8977a1cb5&_ss=r&variant=30936389746754

1. What is FloPoxy?

  • FloPoxy is MakerFlo's brand of fast-set epoxy resin.

  • It is a two-part kit, including one bottle of Resin and one bottle of Hardener.

2. What can I use FloPoxy for?

  • Creating epoxy tumblers.

  • Epoxy coating wood products.

  • A wide variety of other crafting projects.

3. Key Features:

  • Available in four different sizes.

  • Features self-leveling technology.

  • It is easy to handle and ideal for crafting projects.

4. Resources:

  • View FloPoxy Product: https://makerflo.com/products/flopoxy-epoxy-resin-hardener?_pos=1&_sid=08efbedad&_ss=r

  • FloPoxy How-To Guide: https://makerflo.com/blogs/craft-library/how-to-use-epoxy-resin-complete-guide-crafters?_pos=1&_sid=8180b7c6f&_ss=r

  1. Don't Be Discouraged:

    • It is completely normal to feel nervous when trying a new technique.

    • MakerFlo Crafts is committed to helping you succeed from start to finish.

  2. Get Personalized Help:

    • If you have any questions, big or small, please email us directly.

    • Email: Send your questions to sales@makerflo.com.

    • Our team will happily answer your questions and guide you through your project.

To start your sublimation hobby or business, you will need the following core supplies:

  1. Printer & Ink:

    • Sublimation Printer

    • Sublimation Ink (must be used in the printer)

  2. Heat Application Equipment:

    • Convection Oven or Heat Press (flat press, mug press, etc.)

  3. Transfer Materials:

    • Sublimation Paper

    • Heat Tape or Shrink Wrap (to secure the design)

  4. Safety & Blanks:

    • Heat-Resistant Glove (for handling hot items)

    • Sublimation-Coated Items (tumblers, pen chambers, etc.)

We offer a variety of Sublimation Kits that contain everything you need to start your sublimation projects immediately.

  • Perfect For:

    • Small business owners.

    • Makers starting sublimation for the very first time.

  • Benefits: Avoid shopping at multiple stores—our kits include all necessary supplies to get you started on your sublimation journey today!

  1. Click here to view all of our Sublimation Kits: https://makerflocrafts.com/search?type=product&q=sublimation+bundle

1. Convection Oven Instructions

All of our sublimation products are recommended for use with a convection oven.

  • Temperature: 375°F

  • Time: 6 minutes total.

  • Rotation: Turn the product every 3 minutes for even heat distribution if the tumbler is lying down.

  • Adjustment Note: Adjust temperature based on your oven's performance (lower temperature for hot-running ovens, higher for cool-running ovens).

  • Makerflo Oven: Use Hot Air

 

2. Heat Press Instructions (Mug/Tumbler Press)

If you are using a dedicated heat press, use the following guidelines:

  • Temperature: 360°F – 365°F

  • Time: 40 seconds.

  • Rotation: If the cup needs full coverage, rotate it and repeat the 40-second press until all areas are sublimated.

1. Makerflos recommended printers

We highly recommend the following Epson SureColor printers for all your sublimation needs:

  • Epson F170 Sublimation Printer: Excellent for desktop use and smaller projects.

  • Epson F570 Sublimation Printer: Ideal for larger volume and wide-format printing.

2. Why do you recommend these models?

Both the Epson F170 and F570 are great for beginners and professionals because they are:

  • Easy to Set Up: They are designed for a smooth, simple setup process.

  • Ready to Use: Both printers come fully equipped with sublimation inks and user guides.

3. Where can I view these printers and learn how to start?

Resource Link Epson F170 Printer View the Epson F170 Sublimation Printer Epson F570 Printer View the Epson F570 Sublimation Printer Sublimation How-To Guide View our How-To Guide on Sublimation

 

  1. Sublimation Ink:

    • We offer individual bottles of Epson Sublimation Ink. 
      Click here to view the Epson Inks: Epson Sublimation Ink

    • We also sell a convenient pack of 4 CMYK ink bottles.
      https://makerflo.com/products/epson-r-sublimation-ink-bottle-4-pack-cmyk-140ml-bottles?_pos=1&_sid=beba6b9a4&_ss=r

  2. Maintenance Tanks:

Troubleshooting Faded or Inconsistent Sublimation

If your sublimation colors are faded or the transfer is inconsistent, follow these simple steps:

  1. Check Heat Tape Application:

    • Use a sufficient amount of heat tape.

    • Ensure the sublimation paper is wrapped very tightly and is snug against the cup surface. The tape must secure the paper tightly.

  2. Verify Baking Temperature:

    • Use a separate thermometer placed inside the oven for an accurate reading (do not rely on the oven dial).

    • Confirm your oven is reaching the recommended temperature of approximately 375 degrees Fahrenheit.

  3. Adjust Baking Time and Rotation:

    • Bake the cup for a total of 6 minutes.

    • Rotate the cup every 2 minutes to ensure even heat distribution.

Chipping and Cracking PaintWhy is the coating on my sublimation mugs or tumblers chipping, cracking, or forming bubbles after baking?

This issue is typically caused by uneven or excessive heat exposure.

  1. Overheating: The sublimation coating is not designed to withstand very high heat for extended periods. Baking cups for too long is the most common cause of coating failure.

  2. Lack of Rotation: Failure to rotate the mugs or tumblers every 2 minutes during the bake cycle causes heat to concentrate on one area.

    • Localized heat buildup weakens the paint.

    • This focused heat concentration leads to cracking, chipping, or bubbling on the surface.

Troubleshooting:

If your sublimation paper is sticking to your blanks (cups or tumblers) after pressing, several factors related to heat, time, and pressure may be the cause.

Causes:

  1. Over-Baking/High Heat:

    • Baking the cup for too long can cause the protective polyurethane coating (paint) to soften excessively, leading the paper to fuse with the surface.

  2. Premature Removal:

    • Removing the paper while the cup is still hot increases the chance of the paper sticking or tearing. Allow the cup to cool significantly before peeling.

  3. Excessive Pressure (Presses Only):

    • If using a mug or tumbler press, too much pressure combined with the correct time and temperature can force the paper fibers into the softened coating.

How to Fix:

If the sublimation paper is stuck to your cup:

  • Use Water: Apply water (or submerge the cup in warm water).

  • Gently Rub: Allow the water to soften the paper, then gently rub it to peel it away. The paper will often come right off once water is applied.

If you're noticing small dots on your finished product, this is likely due to excess moisture. We recommend pre-pressing most substrates (cups coating) to ensure you get all of the moisture out. To do this, just place your sublimation tumbler inside your oven (without the paper) and let the tumbler bake for about 40 seconds to 1 minute. Then, let the substrate and cup cool down, place your transfer paper on, and continue sublimating like normal. If you are using a press, make sure to wrap your tumbler in parchment paper before pre-pressing it. This should fix the issue of seeing small dots on your cup.

1. Removing Shrink Wrap

Removing the shrink wrap requires speed and caution to prevent sticking.

  1. Wear Gloves: Always wear heat-resistant gloves, as the tumbler must be handled while still hot right out of the oven.

  2. Peel Slowly: Gently and slowly peel the shrink wrap off the tumbler.

  3. Why Slow? Shrink wrap is plastic and melts during heating. If removed too quickly while the cup is cooling, the molten plastic can adhere strongly to the tumbler coating and cause residue.

2. Using Making Tape (Alternative/Supplement)

If you use tape for securing your design, only use the recommended type to prevent damage:

  • Use white masking tape only.

  • White masking tape has less aggressive adhesive, which reduces the chance of residue being left on the sublimation coating.

  • If any tape residue remains on the coating, clean it off gently using rubbing alcohol.

The Epson F170 Sublimation Printer is the best printer for people who are either getting started with sublimation for the first time, or even small business owners who have been in the game for a while! 

Why You Should Invest In This Printer:

It is eco friendly

It is very easy to set up and use

It is compatible with Windows and Mac

With a price tag of under $400, it is very budget friendly

Replacement ink is much cheaper than some competitors

It is very compact and does not take up too much space

It has a very high print resolution and size

If you are using a paper roll, the workable dimensions for this printer are 8.5″ x 47.2″. If you are using individual sheets of paper, the max paper size is 8.5" x 11".

Yes! The Epson F170 comes with a 1 year manufacturer's warranty. If you are wanting to file a warranty claim for this product, please call Epson's customer service line at (562) 276-7272 and they will be able to assist you with getting a warranty claim filled out. Please make sure to have your printer's serial number on hand because Epson will ask for that number to verify your printer. 

Yes, it is required to use specific Epson Ink for your Epson F170 Printer. The Epson Ink is specifically designed to work on the Epson F170 Printer. The formula of the ink works best with this printer and if you do not use Epson Ink, your prints could come out blurry and dull. Using Epson Ink will ensure that your print comes out with the highest quality and brightness, and it will create the best images for your project.

Click here to view the Epson Inks:https://makerflocrafts.com/products/epson-r-sublimation-inks?_pos=1&_sid=1c158b12b&_ss=r&variant=40138431987778

The quick answer is Yes and No. You can use regular paper in this printer if you are wanting to print something for non-sublimating purposes. If you are wanting to sublimate a tumbler or item, you must use sublimation paper in order for the design to transfer onto the item. Sublimation paper is made specifically for sublimation and has a specific coating on it to make sure a design is able to transfer onto a sublimation-coated surface.  

Click here to view the Sublimation Paper: https://makerflocrafts.com/products/makerflo-sublimation-paper?_pos=1&_sid=222916ce5&_ss=r&variant=40049005559874

If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding), try these solutions:

Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. If nozzles are still clogged after cleaning three times, perform a Power Cleaning. If nozzles are still clogged, flush the ink tubes.

Perform a print quality adjustment.

Make sure your paper meets the specifications for your product.

Make sure the paper is not wrinkled, folded, or bent.

Make sure your ink bottles have not expired. For best results, use ink bottles before the expiration date printed on the package.

Shake the ink bottles before filling the ink tanks.

Make sure you selected the correct Paper Type setting in the printer driver that matches the paper loaded in the printer.

Compare the print result with the image on your computer screen. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.

Make sure that all printer covers are closed during printing.

Keep all printer covers closed unless you are loading or unloading media to prevent dust from accumulating inside the printer.

Visually check the ink tank levels. Refill any ink tanks that are low on ink.

Enable color management in the software application or in the printer driver.

Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest, no hidden or late fees, and and checking eligibility has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Checking eligibility has no impact to your credit.. For Shop Pay installments, Affirm will not report to credit bureaus.

The installments option on Shop Pay is available on debit and credit cards.

No, there are no late fees if you miss a scheduled payment.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

You can manage all of these settings through the Shop portal here.

If you have more questions about how Shop Pay works, they have a great article about it here.

Eligibility and approval of Shop Pay Installments is managed by Shop Pay and Affirm. MakerFlo Crafts has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! 

When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan they can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!

When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times.

Sezzle's checkout process is straight forward - simply shop at a merchant that offers Sezzle, select "Sezzle" at checkout, and they will walk you through the rest of the process.

What's The Catch?

There's no catch. Sezzle doesn't charge interest, and they only charge fees if a payment fails or you need to adjust the date of your payments more than once per order. They also only run a soft credit check (or "soft inquiry"), so there's no negative hit to your credit score.

Getting Started

If that all sounds great to you, there are a few requirements to get started shopping with Sezzle:

  • Be 18 years of age or older
  • Have a US or Canadian phone number that can receive texts
  • Have a working email address
  • Have a non-prepaid payment method available
  • For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card

If you meet all of the above requirements, head over to the Sezzle website to sign up and enjoy shopping: https://sezzle.com/signup

Sezzle offers an upgraded account called Sezzle Up with a feature to build your credit, access to your limit, and a boost, as well as exclusive in-app merchants.  At this time, Sezzle does not report activity to any credit bureaus for users not enrolled in Sezzle Up. 

One of the great benefits of using Sezzle is their ability to evaluate customer limits and potential approvals with every purchase attempt. Their automatic system reviews how long you've been a Sezzle shopper, the information you provided at sign up (the soft credit check), any order history with Sezzle, among a few other factors.

Because of their unique approval process, including the fact that they don't have fixed limits, they are able to provide our shoppers with a completely free service. If you were looking to place an order but were declined, over time placing smaller orders, your purchasing power can increase. If you are a US shopper, you should be able to sign up for an upgraded account with Sezzle Up! This will give you access to your limit along with a one-time limit increase, access to exclusive in-app merchants, and the possibility to build your credit with Sezzle! Joining Sezzle Up is easy! You should see instructions on how to join Sezzle Up on your Sezzle dashboard.

If you are having trouble getting approved, here are some additional options that may help!

Join Sezzle Up! 

  • If you are a U.S. shopper who has completely paid off an order, you should be able to sign up for an upgraded account with Sezzle Up!  
  • Joining Sezzle Up is easy. You should see the following when you log into your Sezzle dashboard. Simply click “join now” to get started. 
  • Sezzle Up will give you a limit boost, access to view your limit, the ability to shop with exclusive in-app merchants, and the opportunity to build your credit through monthly credit reporting. 

Lower the amount of your order 

  • First-time shoppers are often approved for initial purchases of around $50-$100.  
  • As you use Sezzle and successfully pay off purchases on time, we're usually able to approve larger orders. 

Verify your account was created correctly 

  • Make sure all of your account information is accurate. For example, entering the wrong birthdate or misspelling your name can cause you to be declined for orders. Learn more about updating account information here. 

Double-check your payment method 

  • If you don't have a payment method tied to your account, or we aren't able to charge it (if it’s expired or there aren't enough funds available), you won't be able to place any new orders. Learn more about adding payment methods here. 

Check for failed payments, or pay off outstanding installments 

  • If you have a failed payment on your account, you won't be able to place new orders until it's paid off. Learn more about failed payments here. 
  • If you have existing unpaid orders, they may also prevent you from being able to place a new order. Paying off existing orders in full may increase your chances of being approved for a new order. Learn more about paying off installments early here. 

To make account changes more streamlined, you can access nearly every setting by logging into your account and going to your account information page. You will need to use a web browser and not the Sezzle app to complete some of the changes.

Change your email, phone number, or billing address:

The "Personal Information" page allows you to change your email address, phone number, and billing address. Remember - changing your address in Sezzle doesn't impact what address orders are shipped to. If you need to change your shipping address for an order, please reach out to the merchant directly.

You can learn more about changing your phone number here.

Change your name:

If you need to update the name on your account, please contact Sezzle directly using the "Submit a Request" button at the top of their webpage. Please be ready to provide documentation of your name change for verification purposes. 

Change the payment method:

To change the payment method on your account, please click here to read about the different methods we accept.

Change notification settings:

The "Notifications" page lets you customize how you get notifications from Sezzle. You can then use the icons to toggle email and text notifications on or off.

Change a payment date:

If you need to reschedule a payment, please click here to learn more.

NoFraud is a fraud prevention solution for eCommerce businesses. We screen transactions on behalf of businesses and alert them if we find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

You received an email from NoFraud or MakerFlo Crafts verification team because your transaction had irregular shopping characteristics and/or elevated risk. We want to confirm the transaction was made by the authorized cardholder.

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

As soon as your response is received, your order will be released for processing.

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.